FAQs/Support

When a client submits an email consultation it is important that when they visit you, you verify the answers they have given and get them to sign to say that the answers are correct to the best of their knowledge. This protects you from a legal stand-point should any issues arise out of the treatment.

To do this simply go to the form they submitted, go trough the questions with them and at the bottom click on the “Verify Consultation with Client” button. This will take you to the select consultation dropdown boxes. Simply select the treatment they are having then follow the questions as normal. The first question should be “Has the client completed an email consultation for this treatment?” Click yes and follow the rest of the questions.

Pre-visit forms are fantastic for stopping clients coming for a treatment where they may have a contra-indication, it also gives you the opportunity to prepare better for that client allowing you to tailor their visit to suit their needs and concerns.

To send a previsit form, click on clients, search for your client then click on their name to open the client record card. Click on the Send Consultation Form button. Then simply choose the treatment they are having. Once your client completes the form online, it will appear in the Client Record Card. When they come for their treatment you simply go through the form with them and verify that everything is as they have answered.

From your Dashboard you can either click on Start Consultation at the top, search for your client, add them if they are not already in the system, once found click on the client to start the consultation, then just choose the treatment type followed by the actual treatment. The form will then load and simply follow the form as it guides you through the consultation.

To login, simply go to https://portal.consultwithconfidence.com/login. Use your email address and password to login. You should save this URL to your homescreen or desktop for easy and fast access back to the portal.

From within your Dashboard click on the large Therapists box, from here you can add a new Therapist/Login, change their password and email addresses, clock them in and out or work or archive them.

From your settings, go to the Branded Forms dropdown section at the bottom. Choose the treatment form, click Add Branded Form then at the bottom input the brand name, then just click on Save Settings to save the treatment forms you have selected or created within the branded forms section.

From your Dashboard, click on the 3 lines in the top right of the screen and then click on settings. Scroll down and select the dropbox menu that relates to the type of treatment form you require. Click on the buttons to turn the forms you require to green. Scroll down to the bottom and click on Save Settings.

Once you have logged in, from your Dashboard, click on the 3 lines in the top right of the screen and then click on settings. From here you can add your logo and choose primary and secondary colours. Uploading a logo will add your logo to your aftercare emails that go out to clients. Scroll down to the bottom and click on Save Settings.

You can add notes and images to a consultation at any time after the initial form has been submitted, you cannot amend or delete any notes once they have been added.